Services

Innovative Technological Solutions

We transform your business with custom software.

Frequently asked questions

What clients ask us most before we start working together.

What does Mishi Systems do?

Mishi Systems is a digital solutions company that helps other businesses digitise and automate their processes. We work across six areas: digital transformation, CRM integration, custom software, web design and development, automated support (manuals, documentation and video tutorials) and multilingual content. The goal is always the same: to let a company grow and sell more without a proportional increase in operating costs or headcount.

What is digital transformation and when does a company need it?

Digital transformation is the process of turning manual, disconnected tasks into automated digital workflows. A company needs it when its team spends hours on repetitive work, when customer information is scattered across spreadsheets and inboxes, when there is no data to show what is actually working, or when growing necessarily means hiring more people. If any of that sounds familiar, there is room to improve.

Which CRMs do you work with?

We work mainly with HubSpot, and we also implement Salesforce and Zoho CRM. We do not sell one particular platform: we analyse the company processes first and only then recommend which one fits best. Implementation covers tailored configuration, automation of marketing, sales and support workflows, integration with the tools the company already uses, and team training.

Do you work with companies outside Uruguay?

Yes. We work remotely with companies in several countries and produce content in multiple languages, so distance is not a constraint. In fact, much of what we do — multilingual content, digital channels, documentation — exists precisely so our clients can operate in markets beyond their own country without opening offices there.

Which languages can you produce content in?

We produce and translate content in Spanish, Portuguese, English, Italian, French and German. It is not only translation: we do cultural localisation, meaning we adapt the message so it works in the target market, and we optimise SEO in each language so the content is found in local search engines. If you need another language, ask us.

When is custom software worth it instead of buying off the shelf?

It is worth it when the company process is its differentiator rather than something standard. If the team ends up keeping spreadsheets alongside the system, if licences are paid for features nobody opens, or if there are steps handled manually because the tool does not cover them, off-the-shelf software is already costing more than it saves. For common processes — standard invoicing, email, basic accounting — buying is almost always better. Our recommendation follows that analysis, not what is more convenient for us to sell.

Can you work on an existing website or does it have to be built from scratch?

Both. We can join a site that is already built, working with the languages and frameworks already chosen, or start a project from zero. Which one makes sense depends on the state of the current site: if the technical foundation is sound, we build on it; if it carries structural problems — for example, search engines and AI assistants being unable to read the content — rebuilding is usually cheaper than patching.

What happens after the project is delivered?

We offer ongoing support. On CRM projects that means maintenance and optimisation based on real usage statistics; on digital transformation projects, team training and results tracking. Adoption is what kills most projects, so we do not stop at technical delivery.

How does a project with Mishi Systems start?

It starts with a free consultation where we listen to what the company needs and review its current processes. From there we put together a proposal with concrete scope, stages and timelines. You can reach us through the contact form, on WhatsApp, or at contact@mishisystems.com.

Let's talk about your project

We answer every enquiry. Tell us your case and we will tell you honestly whether we can help.